Policies — Gadgets Planet and Trading Enterprise
Clear, customer-focused policies to ensure a safe and reliable shopping experience on our e‑commerce store.
Privacy Policy
We collect only the information necessary to process orders and provide customer support, including name, shipping address, email, and payment details. We do not sell personal data. We use industry-standard safeguards to protect your information.
By using our site you consent to the collection and use of information as described. For any privacy inquiries, contact our support team.
Shipping Policy
Orders are typically processed within 1–2 business days. Shipping times vary by location and chosen shipping method. Tracking information is provided for all shipments when available.
- Local deliveries within Ghana: 1–5 business days (depending on location).
- International shipments: delivery time depends on destination and customs processing.
- Expedited options are available at checkout.
Returns & Refunds
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and order details. Returns are accepted for eligible items within 14 days of delivery in original condition with packaging.
- To initiate a return, email support with your order number and reason for return.
- Refunds are processed within 5–10 business days after we receive and inspect the returned item.
- Some items (e.g., opened software, consumables) may be non‑returnable — details are listed on product pages.
Terms of Service
By placing an order you agree to our terms, including accurate provision of contact and shipping information, lawful use of purchased products, and compliance with local regulations. Prices and availability are subject to change without notice.
We reserve the right to cancel orders for reasons including inventory errors, payment verification failures, or suspected fraud.
Payment & Security
We accept major credit/debit cards and secure online payment methods. All payment transactions are encrypted and handled by reputable third‑party processors; we never store raw card details on our servers.
If you experience payment issues, contact your bank first and then our support team with the transaction reference.
Contact
For policy questions, returns, or support, reach out to our customer service team:
- Email: Gadgetsplanet.tradingenterprise@gmail.com
- Phone/WhatsApp: +233 24 443 8305
Last updated: October 10, 2025